by Ambrosia Software Users
This section features reader response to Ambrosia's software and service. We will include the good with the bad, and address any problems brought to our attention. These are real people, writing real letters about real issues. Feel free to drop us a line.
"I recently registered Apeiron, but now it crashes when I try to quit. What gives?"
-- Multiple users
Sorry for the trouble. Ambrosia's Technical Services Manager, "Cajun" David Richard, is covering this bug in depth in this issue's Eek A Bug column. Check there for the easy solution to this perplexing problem.
"Please remove my name from receiving mail from your company. I have tried three different sharewares offered by your company and have found all of them to be junk! The last one I tried was 'Wacky Lights,' It took 3 hours to figure out why my mouse was so slow to respond. You guys must never try out any of the stuff people share with you before distributing. Anyway -- I have learned my lesson -- no more AmbrosiaSW. Thanks but no thanks! :("
-- G. Miller, USA
Ouch! It can't be said that we only print the good stuff. Always hurts to lose a customer, especially when it may not be for any good reason. Not only do we test all of our products before releasing them (usually for over a month with between 30 and 40 beta-testers involved), but we also have a very good Technical Support department.
If you're having a problem with any of our software, help is just a phone call away with our full time Technical Support staff. Our Technical Support department also averages a 24 hour turnaround time for eMail questions, so help is available online as well. As per your wishes though, you have been removed from our eMail database.
"Once again, thanks for getting back to me so quickly. The new code did, indeed, work. It's nice to be involved with a company that values customer relations so highly. You folks at Ambrosia come up with great games, apps. and CP'sand don't feel compelled to charge an arm and a leg for them. Keep up the good work."
-- Miles Stein, USA
That's more like it. Thanks for the nice words Miles, and I'm glad our Tech Support department (read "Cajun") was able to come through for you.
"Hail Ambrosia, HAIL AMBROSIA! Holy nemesis of the dark twin gods of Productivity and Sobriety. We are in your thrall as you fight the valiant fight to make the Mac a safe place for slackers and adrenalin junkies. ...oh, wow, is it 10pm alREADY?! I gotta run, I've got a spreadsheet to massage!"
-- Jeff Estes, USA
Alright slacker dude! Keep up the lack of work, sooner or later Wall Street is going to wonder what has put the economy into a tailspin. We have it all planned out.
"Apeiron is terrific, but although we have played the game for 8 days only, we keep getting the 'PAUSED' screen. In your 'README' section it says we can play for 30 days.
-- Jane Stuart, Singapore
Congratulations! You've found Apeiron's Pause function. Your Caps Lock key will activate this function to give you access to other areas of your Mac, or just to answer the phone. Ambrosia put this function in Chiral and Maelstrom, so when Apeiron came along we added it without even thinking. Simply switch your Caps Lock key off, and game play will kick in.
"Apeiron is very well done except for the ricocheting bullets which really frustrate me"
-- Kurt Kennel, USA
Hee-hee-hee. They can ruin a perfectly good morning , can't they?
"Swoop's soundtrack is perfect, sounds are great, gameplay is challenging. All in all a good arcade classic that no Mac should be without.
-- Andre Simonsen, Denmark
Thank you. We were having trouble deciding which soundtrack to use, so shipped it with two and left the tough decision making process to our users. Just last weekend I saw a Centipede and Galaga machine side by side in my laundromat. I had a good chuckle when I compared those graphics and sounds with Apeiron and Swoop's.
"Recently, I (greedily) downloaded and read all the previous issues of 'The Ambrosia Times' and (naturally) have become a great fan of your online publications. I found it an attractive mixture of good information and entertainment."
-- Yoko Inoue, Japan
Wow, thanks Yoko. I appreciate the positive feedback. Although a lot goes into putting each issue together, we have a lot of fun doing it. I'm glad folks out there are enjoying reading these things. This is actually our "anniversary" issue. We have been publishing the Times for one year now this July. I think we have really improved over that time, but we always have an open ear for new suggestions.