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Eeeek A Bug!

by David Dunham

As most of you know by now, we have just released EV Override, the monster follow up to Escape Velocity. We have run into a few issues, and I appreciate all of the help I've been getting from users in tracking them down.

Some issues that were caused by conflicts:

If you experience any of these problems and the suggested workarounds don't work for you then contact me at help@ambrosiasw.com. Try to note all circumstances and then write up a description of the problem with as much specific details you can provide and a system report, including machine, OS version, RAM, hardware upgrades, and most tedious, a complete extension and control panel list. Your help and cooperation have solved a lot of the problems so far, thanks much.

Other issues:

We also just released the 1.1.0 version of Snapz Pro. This version seems to have taken care of most issues with Snapz Pro. However, a few users have reported that occasionally Snapz Pro will stop displaying the capture palette and will just capture the screen by default. Trashing the SP prefs, rebooting and then reconfiguring SP takes care of the problem until it arises again. If you experience this, please try to note all circumstances you can. What app were you trying to capture, what apps were in the background, what app you last successfully invoked SP in. Then please, write up a description and send it to me with a system report. I'd like to ge to the bottom of this little mystery.

Some of you have experienced a conflict with our games and the control panel GoMac. I am happy to report we are working with Proteron on fixing this little bug.

Whew, I guess that's all for now. Remember, if you are contacting tech support anywhere, the more relevant info you can provide, the better chance of getting a solution. Thanks.

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