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Bug! by David Dunham
As most of you know by now, we have just released EV Override, the monster follow up to Escape Velocity. We have run into a few issues, and I appreciate all of the help I've been getting from users in tracking them down.
Some issues that were caused by conflicts:
When the map or outfit ship dialogue boxes were opened the graphics went to black and white. This one was easy. Andrew Robinson reported the problem, correctly diagnosed as a conflict with FinderPop. Disabling the Enable "Control Free" popups in all applications under more settings took care of the problem. I've heard from Turly O'Connor, FinderPop's author, and he is already working on a fix.
The text in the displays in the right side of the screens would display the wrong font, which was too large to fit into the windows. I heard from Gene Feierstein, who pointed out that removing the Lucinda Sans Font from the system folder eliminated the problem. This took care of the problem for almost all users. Removing related fonts took care of the problem for all users.
Some other issues we have workarounds established for:
When opening EVO the ships all display the same graphic, though the ship readout is correct. Increasing EVO's memory allotment seems to eliminate this one. So if you are experiencing this problem go to the File Menu, to Get Info and then increase the minimum and preferred memory by 2-3 megs.
When quitting EVO the screen goes white, causing a hard crash of the machine. Sometimes increasing the memory eliminates this problem. If not, then the user should try manually changing the monitor to 256 colors before launching EVO.
Some issues we are still looking into:
When EVO is launched all seems well, but the ship won't hyperspace. The ship just moves across the screen until it reaches "the edge of space" and then it will just hang there. This bug is often accompanied by sound issues, sometimes the music will only play out of one speaker, sometimes it will only play for the opening.
Sometimes when a pilot goes into Adgazari space, his combat rating will display incorrectly. It will appear as garbled code. It seems to correct itself when in UE space.
In some spaceports when a pilot upgrades his ship, if the blaster turret is the first item, then the text will display incorrectly. It doesn't affect game play as the items can be bought and sold with no problems.
If you experience any of these problems and the suggested workarounds don't work for you then contact me at email@example.com. Try to note all circumstances and then write up a description of the problem with as much specific details you can provide and a system report, including machine, OS version, RAM, hardware upgrades, and most tedious, a complete extension and control panel list. Your help and cooperation have solved a lot of the problems so far, thanks much.
We also just released the 1.1.0 version of Snapz Pro. This version seems to have taken care of most issues with Snapz Pro. However, a few users have reported that occasionally Snapz Pro will stop displaying the capture palette and will just capture the screen by default. Trashing the SP prefs, rebooting and then reconfiguring SP takes care of the problem until it arises again. If you experience this, please try to note all circumstances you can. What app were you trying to capture, what apps were in the background, what app you last successfully invoked SP in. Then please, write up a description and send it to me with a system report. I'd like to ge to the bottom of this little mystery.
We have also encountered some problems with missions. If you think you've come across a mission that's behaving incorrectly, first be sure it really is not working properly and that you haven't just missed a part of the mission. If you are sure, then note all information about the mission you can, including where you got the mission, who offered it, what the objective was, what you accomplished, what was supposed to happen and what didn't. Any specific info you provide will help us out. "Hey man, I couldn't find the alien dude", just won't cut it. ;-)
Some users reported trouble downloading EV Override. Well it is the largest file we have ever offered and the response to EVO was overwhelming. The combination of the large download and the huge amount of traffic may have contributed to a few corrupt downloads. Everything should be back to normal now, we apologize for any inconvenience and aggravation.
Some of you have experienced a conflict with our games and the control panel GoMac. I am happy to report we are working with Proteron on fixing this little bug.
Whew, I guess that's all for now. Remember, if you are contacting tech support anywhere, the more relevant info you can provide, the better chance of getting a solution. Thanks.
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