I installed the trial Snapz - but although the product looks good, it is spoiled because it keeps interrupting me as I work by forcing a preregistration screen on me using a timer.

This in my view is offensive marketing. The Snapz product looks very good, but I would not use it on principle given the great irritation it caused through this impositional 'spamming'.

When I tried to uninstall it, the uninstaller failed, so I had to go to the unix level and use kill -9 to get rid of their highly irritating process that had not gone away. Only then was I able to remove their rubbish from the bin.

I have emailed twice to email addresses ambrosia give - one didn't work and the other invoked no reply.

I am not impressed by ambrosia's attempt to strong-arm me. I won't buy.

Whine, whine, whine.

Have anything productive to say?

I've used the unregistered version of Snapz, and it wasn't that offensive – and it seems to me that you're not going to use a product just because it wants you to buy it, which, frankly, seems dumb.

That only happens while the product is being used...

Snapz automatically gets added to the Login Items so it happens when ever your computer is on.

If you remove Snapz from the Login Items (in the Accounts section of the System Preferences) the program will not launch and the registration screen will not bug you...

untill you use it again.

Thanks for that. I was not making use of the product, yet it was putting up preregistration screens. I had tried the uninstall, but as the uninstall didn't uninstall it as it should have, I have to conclude that ambrosia could have done better.

As regard the complainant who whined against this whine - I point out that if you don't complain about bad manners, the ill-mannered persist in their borishness. My gripe against the over-emphatic way in which the software sought to impose itself is now over - but I do think that ambrosia should rethink their attitude.

Bye-bye, over and out.

Hello-
Sorry for the frustration.

Registration reminders are pretty standard for shareware. As SP X is in your login items, it will launch each time you log in, and therefore display the registration reminder. If the machine isn't restarted or logged out of, then it will throw up the reminder once every 24 hours.

As for the uninstaller failing, we have had a few reports of problems, and it will be fixed in the next update. As the error message indicated, an email to me would have gotten instructions for removing it immediately.

What address had you contacted that never replied? The help address goes directly to my machine.

I emailed 28th May and 30th May to pr@ambrosiasw.com.

The screen came up several times when I was hard at work on other things. I would label it as 'spamming' behaviour and so have objected. I would accept a reminder message at login, a reminder when I start the product, maybe even a reminder after three days and another (say) five days before a product 'dies', but I find the 24 hour repetition to be too frequent and therefore too impositional.

I will concede that some 'imposition' is fair enough, but I do suggest a review.

Hello-
I'll talk with the person at the receiving end of the pr address. He should have at least forwarded them to me.

I like the idea of having the register notice come up when the user invokes SP X. At least that way it won't seem to be popping up out of the blue.

Only downside is then they may get frustrated as the image or part of the screen they'd intended to capture is obscured.

In any case, we'll review the policy for the next major revision of SP X.

In any case "spam" isn't what you're seeing, and if people continue to use the word spam for everything they don't like, it will lose the "correct" meaning of unsolicited (bulk) commercial email.

"Tom, have you cleaned out the garage yet?"
"Dad, stop spamming me about that, I was planning on doing it this afternoon!"

Unwanted nag screens are not spam.

Just a pet peeve of mine. =;)

Jay Jennings

the whole reason I came to the forums was to find how to get snapz off my system until I was ready to buy - I too was VERY peeved with the daily reminders and had the same "how annoying is this company". But the reasoned responses and easy fix from this thread has calmed me down - maybe Ambrosia isn't as hungry as we thought. Thank You

Hello-
I'm glad to hear we were able to make our case to some degree. We are listening. The last thing we want is something to annoy unregistered customers during the trial period enough so they want to remove the software.