Hi,

If the disk fills up during saving, the save ends smoothly (It's a wrap!) but all the data is lost. A 4kb file is left behind, along with the error from Quicktime saying that it can't be played. If it has captured all the data needed in order to save, can it not just pause until more space becomes available.

I've lost two captures so far this way, and one of them was a machinima where a lot of people were involved in a scene which had to be reshot at great length. I love the way the software works, but I am becoming a nervous wreck about losing stuff.

I hope this is something that can be fixed!

Thanks,

Ian

Hello-
We are looking into ways to make saving and processing files more robust in the next revision of SP X.

Until then the only option is to make sure you have as much space as possible, and if possible make recordings in smaller segments so if there are any problems less is lost, and reshooting won't be as much of a problem.

If you need uncompressed video, make sure you save it as either Pixlet or Apple Intermediate Codec. These are essentially loss-less and use up approximately 80x less space than uncompressed video and 20x less space than the Apple Animation codec (~4GB/minute and ~1GB/minute compared to ~70MB/minute).

Hello-
Thanks for the tip!

These saving problems are really hurting me. Tonight I lost 1h 10m of 10 people's time because I hit escape during saving, and had the "Save Later" dialogue problem. Please please please... release a fix soon; personally, I have to say that I am desperate.

Ian Smith
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Well, after several new releases I still have this problem. Just lost two hours of irreplaceable capture due to running out of disk space although I had well over 60Gb available. Shouldn't the software be able to stop when disk space is low, and resume later?

Idz, what are the capture settings you're using? (capture size, framerate, use of audio, etc.)

I have a super simple solution to this problem. What if instead of just cancelling or erroring out with a disk full message, you give us a choice to "Save to a Different Disk"?

It couldn't take more than a few minutes of a programmer's time to fix this silly error and save us users GOBS of lost time and work. It's an absolutely rotten problem to have in what is generally a decent piece of software.

Honestly guys, if you don't get this fixed soon, I'm going to jump at the opportunity to just buy someone else's product.

I have add the same problem, and lost some important irreplacable video. I only had about 30m of full screen capture going on my laptop. My disk had 10GB free... It saved the file... and then it was simply gone. I cannot find it anywhere -- not in /private/tmp or in the folder that was its destination. I ran a 1m capture with the same settings to test and it worked fine.

I'm hoping I can take my laptop to the fixit shop so they can recover the deleted files from the /private/tmp location. Any advice you have on undeleting files would be very much appreciated.

Many years a happy user, and this has just happened to me - International Video Conference that is utterly unrepeatable and irreplaceable.

I absolutely did not expect this behaviour - a warning should be emblazoned across the software and the site.

Really any known means of losing critical data should be a cause for pulling the product until fixed.

I don't understand why this is so difficult? Non of my other files get over-written when I run out of disk space, whether they are open, in use or not?

I my case I has plenty of space for the recording, and whilst the temporary file was rendering/saving I ran out of disk space due to a large log file (since it takes so long to save I was continuing work).

I can understand the saved file getting corrupted - but why is the original raw file lost/removed?

Will no longer be recommending this to friends except with massive caveats - anyone know a reliable replacement?