Everytime I sync with iTunes, my ringstones from iToner are removed. I have the selection in iTunes to sync ringtones UNCHECKED.

me too today...
I was fine with the latest itoner but today they are gone after i sync with itunes...

are you using iToner 1.0.1?

Yes, 1.0.1. And I am using iTunes 7.4.1.

is iTonerSupport.bundle in ~/Library/iTunes/iTunes Plug-Ins ?

Yah same for me. And the plugin is there.

May be it has to do with iTunes enabling the ring tones feature?
They have been there since iToner 1.0.1 came out, they stuck thru many syncs... But not the one from this morning....

Yes it is there. It shows version 1.0.0 modified on September 7,2007.

I just tried adding ring tones with itoner again (3 times). Every time I sync they are gone again.....

Me too =( Guys, I really want to purchase iTuner, but I just can't if it's not going to work for me.. I liked it before 7.4... I hope you guys can fix this problem.

Did you all had other ringtones in itunes? (itunes bought tones...)

My "official" tones were also not syncing, after a phone restore I had the same tones showing up 8 times in the list on the phone.
Removing them from iTunes did not remove them at all.

I removed the itoner plugin from the iTunes plugins folder, and ..... yah!! the official tones are at least syncing now. As for the non official tones, I am now using this trick: http://weblog.xanga.com/gryphondwb/6154740...-really-do.html
with this "droplet":
http://rapidshare.com/files/55277622/MakeRingtone.zip.html

I do not have any purchased ringtones from Apple. I refuse to pay Apple for a song I already own. I just sync my phone less often with iTunes - and crossing my fingers for iToner 1.0.2 which will fix this problem, otherwise my iToner trial will expire and I will not buy iToner if it is not yet working.

At this point it seems like this is turning into a tennis match! I do have faith in the the Ambrosia staff. I'll tell you what, I'd rather go through the re-sync and re-assigning of my own ringtones versus the alternative.

Looks to me like we need an anti anti-anti/missle-missle! Thanks Ambrosia, we await your launch!

In case it was missed, iToner 1.0.2 was released yesterday that resolves many issues and includes some nice tweaks. Try it out and let us know what you think!

I am using iToner 1.0.2 with iTUNES 7.4.2 and iPhone 1.0.2. Sync Ringtones is NOT checked. I will lose all ringtones installed by iToner whenever I sync music through iTunes. I can sync contacts and calenders (no Music sync) without a problem. Have not tried to place the ringtones in my music folder. It appears that iToner places the custom ringtones in the iPod portion of the iPhone, even though they don't show up there on the iphone itself. But when it syncs with iTunes, iTunes does see the files and will erase them since they are not in the iPod music folder.

Hello Cinemagic,
Sorry for your frustration. Is iToner in your Applications folder? Can you verify that the "iTonerSupport.bundle" is in your Home/Library/iTunes/iTunes Plug-ins folder?

Yes it is. However, thanks to your post and question, I now know my problem. I have three computers I sync with. The office PC syncs Contacts and Calendar with no other sync items checked. A home PC syncs iTunes music with no other items checked. Finally, my MacBook Pro syncs Contacts and Calendar only. I install iToner ringtones with my MacBook Pro. So whenever I sync iTunes from the home PC, I lose the iToner ringtones. The iPhone does not have the benefit of the iTonerSupport.bundle. I'm sure was my problem. I moved my music to the MacBook Pro and sync the iPhone music from the Mac. This cured my (self-induced) problems. I can sync and keep all my iToner ringtones.

I must say that my purchase of iToner has been worth every penny. I hope Apple does not try (or succeed) in blocking this product.

As a follow up, I synced my contacts only (set to merge, nothing synced except contacts) with my PC. I lost my iToner ringtones again. So it seems that ANY sync with a PC iTunes will cause iToner ringtones to be lost. Are there any plans to support iTunes for a PC, or at least make it so a sync with a PC does not cause them to be removed? Thanks.

Hello Cinemagic,
iToner would need to be installed on any machine you sync with in order for the ringtones to be saved. In this case, it is not available for Windows, so it would not work. Right now we're trying to deal with the 1.1.1 update, but who know what will happen in the future. Best of luck to you