I used WireTap Studio (1.0.6 (3416)) to record a podcast over Skype. The show was about 1hr and 10 minutes long. When the show was complete, I hit the "stop" button and the application started writing the file out to disk and then the WireTap application crashed.

The recording displays in the Library, but I can do nothing with it. The list shows no file format and no duration. When I attempt to edit the file, I get an "Unable to open track" error message. The file will not export to local disk, eMail or iTunes. I can export and import it as a .wtpt file (320 MB) or export it as a "lossless" .mov file (also 320 MB).

I can do nothing with either of these files. QuickTime will not open the .mov and nothing else I have will read the .wtpt file.

The data must still be in there somewhere. I don't want to loose a hour-long show.

Does anyone have any suggestions on how to recover the recording from either of these files?


Thanks in advance,

-Alex

Hello Alex,
Sorry for your frustration. It sounds like the file was not capped off and therefore not usable. I don't think your results will differ, but you can try opening the WireTap Studio Library package via right-clicking it and choosing Show Package Contents. You'll see the original MOV file. Copy that out to your Desktop and see if you get the same results. If no better, I fear your file is lost.

Can you please explain the crash? Did you receive any errors in Console (in Utilities folder) or a crash log in Home/Library/Logs/CrashReporter? If so, please send any information you have to Help@AmbrosiaSW.com. WireTap Studio has been very stable and we would like to locate the cause of the problem if possible.