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Frequently Asked Questions

I have lost my License Code, how can I get it replaced?

Last Updated Sep 4, 2007

 We have tried to make it as easy as possible to retrieve your License Code.

If your computer is connected to the Internet when you enter an expired License Code, a Renew button will appear. Click on it, and a new, updated License Code will be sent out automatically, within seconds.

You can go to the Lost Codes section of our Support page. Enter your email address, and every single License Code in our database associated with that email will be sent to that address within seconds.

If you no longer have access to that email address, you can email Lost Codes for help. Please include your License information, (Licensee Name/User ID, and number of copies), the product(s) in question, and the mailing address used at the time of the order and we will return an updated License Code. 

If all of your order information is included in your request, we can send you your License Code, and update our database with your new email address. You can then retrieve your License Code automatically using the Lost Codes section of our Support page .

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