Support

Frequently Asked Questions

Is my License Code good forever?

Last Updated Nov 30, 2006

License Codes do expire, but registrations are forever.


Once you have entered a License Code to register a piece of software, it is registered forever. The only reasons you should ever have to re-enter your License Code is if you install the software on a new machine, or do a clean system install.


If you ever do need to enter your License Code again, it may be rejected as expired, but as long your computer is connected to the internet, a Renew button will appear. Click on this button, and a new, updated License Code will be sent back to you automatically within seconds. For this reason, you should keep your old License Code on file. You only need to keep one License Code on file -- any License Code you receive from Ambrosia will work with the Renewal server.


Don't worry, Ambrosia respects your privacy. Nothing is sent to Ambrosia automatically. Information is sent only if you click on the Renew button, and then the only information sent is the License information (Licensee Name, number of copies and License Code) contained in the Register window.


If you have lost your License Code, don’t worry - your registration is still valid. To obtain an updated License Code, go to the lostcodes section of our Support page here. Enter the email address you used when you placed your order, and an updated License Code will be sent automatically to that address.


You can also email us with the details of your order. Please include License information (Licensee Name, number of copies and License Code, if you still have it), the product(s) in question, the email address used with the order, if you remember it, and the postal address used at the time of the order and we will return an updated License Code.


If all else fails, call 585.325.1910. We will be glad to issue an updated License Code, and update your information in our database so you can then retrieve your License Code automatically here by using the lostcodes section of our Support page.


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