Frequently Asked Questions
Snapz Pro X
License Codes and Registration
- Why do my movies have unregistered watermarks if Snapz is licensed?
- Once I have purchased my License Code, how do I enter it into the software?
- How do I purchase a License Code?
- How do I register my copy of the software?
- I have lost my License Code, how can I get it replaced?
- My License Code is invalid - what is wrong?
- Is my License Code good forever?
How To
- How do I uninstall Snapz Pro X 2?
- How can I capture movies back to back?
- Can I get rid of the Splash Screen?
- How I change the scratch disk location for Snapz?
- How can I delay saving my movie?
- Can I render the temporary files from a previous version of Snapz?
- How do I choose where to save my capture?
- How can I import my movies into iMovie or Final Cut Pro?
- How do I capture a menu?
- How do I choose my own file name for a capture?
- Is there a user's manual for Snapz Pro X 2?
- How can I capture a full web page, more than I can view on the screen?
Compatibility
- Why can't I capture a movie at the exact size I want?
- Does Snapz Pro X support Tiger 10.4, Leopard 10.5, or Snow Leopard 10.6?
- Why doesn't the hot key work to open Snapz Pro X?
- Is Snapz Pro X compatible with Mac OS X Mountain Lion, 10.8?
- Why can't I paste into Microsoft Word or some Adobe applications?
- Why am I getting poor results when using my solid-state drive (SSD)?
- FAQ for Mac OS X 10.6 & Earlier using Snapz Pro X 2.3.3
- Why doesn't Snapz open at all after doing a movie capture?
- Why can't I capture from a DVD?
- Why is there no audio in my movie?
- Where does Snapz keep the temporary files?
- Why is the audio missing from the movie I uploaded to YouTube?
- Can Snapz capture output from my third-party audio controller?
- How long can Snapz Pro X record for?
- What settings should I use for my capture?
- Why do my captures have an unregistered watermark?
- Why is the file size of my movie capture so large?
- Does Snapz work with the retina display MacBook Pro?
- Why can't I select items in my Dock or on my Desktop in Object mode?
- How can I improve recording in full screen mode?
- Why is there a question mark (?) in my Dock?
- Why can't I use my third-party video codecs?
- Why can't I choose the Movie tool?
- Why does the content of my capture display as a checkerboard?
- What languages is Snapz Pro X localized for?
- Why does my screen turn black when I open Snapz?
- What happened to the border and drop shadow options?
- Why does Snapz Pro X not work with non-English keyboard layouts?
- The Snapz Pro X installation has failed, what should I do?
- Why can't I capture movies of Keynote in presentation mode?
- Why does my screen freeze and cursor disappear when I invoke Snapz?
- I purchased Snapz Pro X through MacHeist and my registration does not work, what can I do?
History
For more information, system requirements, and product specifications, visit the Snapz Pro X product page.