Frequently Asked Questions

Why do I get two screenshots; my intended capture and one of my entire Desktop?

Last Updated Sep 7, 2010

Certain custom keyboard shortcuts will trigger the Finder's default screenshot in addition to the capture you took with Snapz. This is an Apple bug that we can not resolve in Snapz. The workaround is to set up a keyboard shortcut using the following criteria:

• Any hotkey combination without the Control key
• Any hotkey combination using the Control key but also Command or Shift
• Any hotkey combination using a non-number key