Frequently Asked Questions

Why won't Snapz Pro X 2 invoke with the keyboard shortcut?

Last Updated Apr 12, 2007

It could be one of a few possibilities.

1. Invoke Snapz and press command-Q to quit Snapz. If you can not invoke Snapz, open the Activity Monitor found in your Utilities folder. Look for a process named "Snapz Pro X", select it, and then select "Quit Process".
2. Remove the Snapz preference file "com.ambrosiasw.snapz.plist", which is located in the ~/Library/Preferences folder. Your Library folder is now hidden by default in Lion. To access it, open the Go menu in the Finder and hold down the Option key. You'll see Library appear between Home and Computer.
3. Download the latest version (2.3.3) of Snapz.
4. Go into your System Preferences > Keyboard > Keyboard Shortcuts > Screen Shots and click "Restore Defaults".
5. Install Snapz. It should install over the old version, and you should not need to enter your registration info again.
6. Launch Snapz again by double-clicking the application. After the splash screen appears, test out the shortcut.