Frequently Asked Questions

My session does not launch at the scheduled time what can I do?

Last Updated Dec 12, 2008

Open the Recording Sessions window and verify that the enable scheduling checkbox is enabled.

Open the Session and check the Scheduling pane to be sure it is scheduled at the correct time.

Check to see if your machine may have been asleep or powered off at the scheduled time.  If so, be sure the Automate startup/wakeup computer for scheduled sessions is enabled.  If that option is enabled, be sure your machine is *not* set to require a password to wake from sleep in the security pane of the System Preferences, and that it is set to Automatically login as <your_username> in the Login Options of the Accounts pane in the System Preferences.

If everything checks out so far, test the link you are trying to record from and the application you have chosen to open it with in the Processing panel.

Copy the link as it is in that field. Then open the application you have selected and test the link.

For iTunes go to the Advanced menu and select Open Stream. Then paste the link and press the return key.

For Windows Media Player go to File to Open URL. Then paste the link and press the return key.

For RealOne Player go to the File Menu to Open Location. Then paste the link and press the return key.

If the link is formatted correctly, the stream should begin buffering and playing.

If it doesn't, check the original link as it was provided or check to be sure you have chosen the correct application to open the stream. Some files will only play in RealOne Player, or others only in Windows Media Player.

If you still have a problem with that session, select it in the Sessions window, and then click on the Share button. Then send the resulting file, a description of what you are trying to record, including a link or URL to the website of the streaming broadcast if you are trying to record from one, and a description of the specific problem you are having. You can send it all via our support form.

Related question(s):

• How do I purchase a License Code?