Frequently Asked Questions

Why are the ringtones I added disappearing?

Last Updated Jul 20, 2011

You may have problems with your ringones if you are running iTunes in 64-bit mode (introduced in 10.4). WireTap Studio relies on an iTunes plug-in that will not load if iTunes is running in 64-bit mode. Without this plug-in, all of your ringtones to be lost when synced. To work around the issue:

1. Quit iTunes and locate it in the Finder
2. Select the application and press Command-I, or choose Get Info from the File menu
3. Enable the Open in 32-bit mode checkbox
4. Launch WireTap Studio, then iTunes. You should not see th error below or lose your ringontes when syncing.

We hope to have a better solution in the near future.

Related question(s):

• Is there a user's manual for iToner?